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Independent machine intelligence · Research before the decision
THE MACHINEBLUE BOOKResearch · Market · Ownership
COVERAGE · EXCLUSIONS · RESPONSE · REMEDY

Read the remedy.
Not only the word warranty.

A 'warranty included' statement means little until the covered machine, components, term, start date, geography, exclusions and remedy are written.

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Written coverageNamed exclusionsDefined remedy
THE COMPLETE DECISION

A 'warranty included' statement means little until the covered machine, components, term, start date, geography, exclusions and remedy are written.

WhoNamed obligor and authorized service path
WhatCovered assemblies, accessories, parts, labor and travel
WhenStart event, term, hours, maintenance and claim deadlines
RemedyRepair, replace, credit, cap and escalation

Identify the responsible party

Determine whether coverage comes from the OEM, dealer, broker, third-party administrator or service company. Confirm legal name, contact path, geographic coverage and whether work requires preauthorization.

Map parts and labor

Spindle, control, drives, motors, ballscrews, encoders, probes, rotary equipment, automation and accessories may be treated differently. Separate parts, labor, travel, freight, removal, installation and diagnostic time.

Define the clock

Coverage may begin at invoice, shipment, delivery, installation, acceptance or registration. State the term, operating-hour limits, maintenance conditions, exclusions for relocation or unauthorized repair and the claim deadline.

Understand the remedy

Repair, replacement, credit, refund and capped reimbursement create different risk. Ask what happens when parts are unavailable, the machine is down outside business hours or multiple visits fail to correct the issue.

Machine Blue Book is an independent information and research service. It does not replace a qualified attorney, accountant, appraiser, engineer, inspector, broker, auctioneer, lender, carrier, rigger, manufacturer or other responsible professional for the actual transaction.

KEEP MOVING

Connect this decision to the rest of the machine.

Service and parts planningOpen the next decision →Used-machine problemsOpen the next decision →Inspection requestOpen the next decision →OEM supportOpen the next decision →

Turn the research into a controlled decision.

Continue through MBB's machine, market, seller and provider systems. Every third-party fact, asset and relationship still requires direct verification.

Open the machine-business center →